Monthly Archives: July 2013

Creating Collaborative Relationships Between Components and a Central Organization

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Components of nonprofits and associations come in all shapes and sizes.  Some component structures are organized along geographic lines, some along specialty or interest.  Organizations like the American Medical Association or the American Psychological Association have components of both types.

Unfortunately, tensions develop between components and a central organization at times.  These tensions arise around resources, priorities, membership issues, policies or programs, organizational political issues, or even personality conflicts between staff or elected leaders.  When boiled down to their essence, though, the underlying concerns in conflicts are:  1) who gets to decide what (autonomy vs. control) 2) who has the resources to act on issues of perceived importance (and how and under what conditions those resources will be shared), and 3) who is accountable for what outcomes.

When these tensions are mixed into social media where the “hub and spoke” model of components are easily replaced by network models of interaction, the context can become more challenging, both for components and for a central organization.  While social engagement creates many opportunities that empower components (and individual members—another topic to be addressed later) like never before, it can also make tensions that previously were more “closely held” very visible, whether to members or the general public.

Clearly, the key to moderating or eliminating these tensions is through continual relationship building and communication.  However, frequent turnover of volunteer leaders, and the fact many components of organizations may be more volunteer than staff driven makes this difficult.  And it is surprising in survey results and in conversation that a significant number of organizations do not have specific written agreements with their components that provide specifics about the three thematic issues identified above.

Some of these questions may be answered by structure.  The more autonomous the component, the more likely it is that the component has more autonomy in programming, resources, and accountability for outcomes.  The more “closely held” the component (where membership is required at both the central and component level, like the National Association of Social Workers, the American Association for Marriage and Family Therapy, or the American Dental Association (which has a tripartite membership structure), the more important it is that these themes be addressed in charters, contract, memoranda of understanding, etc. between components and the central.  Organizations that are structured on a federated model have many similar issues, although more power, etc., may belong to the components than the central organization.

Do you have a formal agreement that specifies power sharing/decision making authority between components and central?  Resource distribution and sharing?  Who has accountability for which outcomes, and implications of not meeting mutually agreed upon obligations?  Is there a clear understanding about what conditions would cause a breach in the relationship, and what the implications of that breach might be?

The goal, always, is to have positive, synergistic, and collaborative relationships between components and a central organization.  Baseline, those relationships begin with a clear understanding about the nature, structure, and expectations of the relationship.  Do you have that with your counterparts?  How long has it been since you had a relationship checkup?

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One Problem with Budgets

imagesWe’ve probably all seen it.  It is near the end of a fiscal period, and someone with line authority for a budget sees they have money left.  The thinking then becomes, “Good, I’ve got some money to spend,” or alternatively, “If I don’t spend this money down, I won’t get it next year, so I need to zero this budget line out now.”

Unfortunately, this is not what is meant by zero based budgeting.  (Tongue in cheek intended.)  But too many nonprofit or association staff, who are not financial professionals, or who have never been trained in strategic planning and budgeting, end up with this kind of perspective about their budgets.  And while there can be an ongoing conceptual debate about overhead in nonprofits and how they are viewed by evaluators, funders, etc.,  the reality is at the ground level of programming and budgeting this thinking can be a problem for executive directors who have overall management responsibility for outcomes and finances.

What underlies this thinking is the notion that a budget is permission to spend, more than a planning document to achieve outcomes.  And while the concept of zero based budgeting was created largely to address this issue, I have seen very few associations or nonprofits that do zero based budgeting in a meaningful way.

Staff may also get trapped in this thinking by vendors or sales people.  When planning for a program, product, etc., it is not uncommon to have a sales person ask staff, “so what is your budget for this project?”  We all know what happens then—you end up setting your price, even if you might have gotten a lower one, and that becomes the starting point for many negotiations.  Personally, we see it most clearly when we go car shopping.

There is a process I have used with staff to address the notion of impact and priority more than cost.  At the largest, most strategic level, we ask what must be done in the next two years to accomplish the organization’s strategic objectives.  Then we work on three specific concepts:  priority, alignment, and sequencing.

Priority determines what is most important.  Alignment helps focus on marshaling resources so that everything points in some way toward those most important priorities.  Sequencing, of course, is about what has to come first, second, etc., in order to achieve the priorities. (This can then be broken down into annual cycles/periods, for planning and fiscal year concerns).  With these three dimensions of planning, many times I have been able to create multiple impacts on investment.  Simply put, if you do the right things first, second, and third, with programming and resources aligned correctly, you may not have to do the fourth and fifth thing to achieve your goals and objectives.

At that point, staff doesn’t have a budget.  But, they are tasked then with developing a plan.  It is not uncommon for them to ask, “how do I plan without a budget?”  The answer I have given is this:  “You know the outcomes we want to achieve.  Develop three different plans that have a legitimate chance to reach those objectives.  For the sake of differentiating them, we will call them the Cadillac, Buick, and Volkswagen plans (although these days I use Mercedes, Toyota, and Kia).   Obviously, the Mercedes plan may be more “comfortable” than the Kia plan. But they all should get us where we want to go.

When we have plans for the most important priorities, have aligned and sequenced our activities so that they all support them appropriately, we are then able to evaluate the various plans and levels of investment to achieve different objectives.  Many times we find further synergy and alignment—more impacts for dollars invested.  Many times we can then be more creative in programming and collaboration.  It forces different departments, managers, etc., to work collaboratively, helping to break down silos.  And everyone—from the Board through all staff—is able to see how the work moves forward—how the parts connect to the whole.

There is more detail about the process than one can write in a blog post.  The “dollars” part of the budgeting process doesn’t really come until the end.  And even then, decisions are made on a rolling basis, both annually, and even quarterly as managers, the Exec, and the Board plan and evaluate at their respective levels.

Working this way can be more challenging.  At the Board level, there must be real clarity about priority of goals and outcomes.  At the staff level, there must be a culture of collaboration not competition for resources.  It is sometimes hard for individuals who have measured some of their prestige, importance, authority, etc., by the size of the budget they control to shift to a way of thinking where specific lines of budget authority do not tell the tale of organizational impact or importance.  However, the process fundamentally changes the concept of budgeting, and the notion that a budget is simply a la carte permission to spend.  It can lead to much more creative thinking about resources, and how to marshal and use them.

How do you budget?  What happens toward the end of your fiscal year?  Are you satisfied with the process?

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Improving Board Performance Through New Board Member Orientation

imagesWhen I first became an Executive Director, for the American Association for Marriage and Family Therapy there was no formal process for orienting new members who had been elected to the Board of Directors.  That was in 1993.  Last year, in a presentation on financial orientation for new Board members sponsored by ASAE, it was stated that only 41% of associations conduct Board orientations.  In the long period between 1993 and 2012, there have been financial and other “scandals” involving prominent nonprofits, significant changes in law that impacts non-profits, and a sea change in technology that has created more demand for transparency in organizational governance.  Aside from the legal and fiduciary exposure, social media use by organizations brings governance into much clearer focus for members, stakeholders, and the public.  More than ever, Board members need to begin their terms of service with knowledge of the strategic vision and direction of the organization, as well as more knowledge of how the parts fit together.

Call it overkill, or caution, or simply the inherent interest of systems-oriented therapists in processes, but at AAMFT we created an orientation for all newly elected Board members that, in reality, begins at the nomination phase.   After individuals are elected, there is a mandatory one and a half-two day orientation period that is hosted in the Association’s headquarters.  The orientation is hosted by the President, President-Elect, and Executive Director of the Association. Of particular focus during that time:

  1. Having newly elected Board members speak to their personal aspirations for Board service, and how they would define success.  Common questions: “If you are successful in your Board service, what will the Association look like at the end of your term? What issues will have been addressed that you see as important in the next three years? What would you like to make sure is maintained, and what would you like to see changed, improved, or eliminated?
    Even though individuals address this in platform statements, etc., their views evolve and become more relevant to them after election.  This information also gives the leadership significant clues about how Board culture might evolve, and how Board dialogue might be carried forward.
  2. Reviewing the principles outlined in the American Bar Association’s book, Guidebook for Directors of Nonprofit Corporations.
  3. Reviewing the specific policies of the Association that are based on the Guidebook.  (AAMFT has a Governance Manual that includes, among other things, the Strategic Plan, the Board Calendar, the Code of Conduct, Conflict of Interest Policies, Board Member Role and Responsibility, Relationship with Staff, and more.)
  4. Reviewing the Finances and Corporate Structure.  There is a presentation (mentioned above) that offers great information on financial orientation on ASAE’s website if you are a member.
  5. Discussion of current landscape of the association.  This changes annually, but allows for some in-depth exploration (circling back to the beginning) about issues the Board is currently deliberating, the political climate internally and externally, etc.  It is in this section that there is discussion of the key questions outlined in the book, The Will to Govern Well.  These questions look at what is known about the current needs, wants, and preferences of members and stakeholders, the organization’s strategic capacity and position, the external trends that will impact the organization and the ethical implications of some of the issues before the organization.

Of all the tools, programs, training, etc., that can be provided to organizational leaders, this program of orientation has been vital in building collaboration, knowledge-based decision making by the Board, and better communications with members and the public about the governance and operations of the organization.   If your organization is one of the 59 percent that is not doing an orientation for incoming Board members, what are you waiting for?  Being a Board member is one thing.  Being a Good Board member is more challenging than ever, and even the most committed, well-meaning individuals who serve can use orientation, training, and “on-boarding” processes to help them toward success and meaningful contribution.

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