Components of nonprofits and associations come in all shapes and sizes. Some component structures are organized along geographic lines, some along specialty or interest. Organizations like the American Medical Association or the American Psychological Association have components of both types.
Unfortunately, tensions develop between components and a central organization at times. These tensions arise around resources, priorities, membership issues, policies or programs, organizational political issues, or even personality conflicts between staff or elected leaders. When boiled down to their essence, though, the underlying concerns in conflicts are: 1) who gets to decide what (autonomy vs. control) 2) who has the resources to act on issues of perceived importance (and how and under what conditions those resources will be shared), and 3) who is accountable for what outcomes.
When these tensions are mixed into social media where the “hub and spoke” model of components are easily replaced by network models of interaction, the context can become more challenging, both for components and for a central organization. While social engagement creates many opportunities that empower components (and individual members—another topic to be addressed later) like never before, it can also make tensions that previously were more “closely held” very visible, whether to members or the general public.
Clearly, the key to moderating or eliminating these tensions is through continual relationship building and communication. However, frequent turnover of volunteer leaders, and the fact many components of organizations may be more volunteer than staff driven makes this difficult. And it is surprising in survey results and in conversation that a significant number of organizations do not have specific written agreements with their components that provide specifics about the three thematic issues identified above.
Some of these questions may be answered by structure. The more autonomous the component, the more likely it is that the component has more autonomy in programming, resources, and accountability for outcomes. The more “closely held” the component (where membership is required at both the central and component level, like the National Association of Social Workers, the American Association for Marriage and Family Therapy, or the American Dental Association (which has a tripartite membership structure), the more important it is that these themes be addressed in charters, contract, memoranda of understanding, etc. between components and the central. Organizations that are structured on a federated model have many similar issues, although more power, etc., may belong to the components than the central organization.
Do you have a formal agreement that specifies power sharing/decision making authority between components and central? Resource distribution and sharing? Who has accountability for which outcomes, and implications of not meeting mutually agreed upon obligations? Is there a clear understanding about what conditions would cause a breach in the relationship, and what the implications of that breach might be?
The goal, always, is to have positive, synergistic, and collaborative relationships between components and a central organization. Baseline, those relationships begin with a clear understanding about the nature, structure, and expectations of the relationship. Do you have that with your counterparts? How long has it been since you had a relationship checkup?


