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Prepare Yourself Well #4: Access to Cutting Edge Content

th1What makes a university experience so valuable—and life-changing? I’ve identified four aspects of the university experience that serve as the basis for developing professionals: access to a meaningful network, a hotbed for emerging content, a laboratory to experiment, practice, and grow, and a platform from which to launch.

The challenge today is this: with rapidly changing knowledge, networks, and context, if you don’t build in a formal mechanism to continue to deepen and solidify your network, learn emerging content, have a laboratory to practice and develop, and a supporting foundation that will allow you to launch into greater impact, you fall behind. Way behind. “Prepare Yourself Well: There is Plenty of Room at the Top, It’s the Bottom that is Full” is something professionals need to remember—and do—every day if they are to survive, much less thrive, in today’s environment.

That’s where professional associations come in, and where they play an indispensable role today. There is no other entity that can effectively provide the four aspects that are so pivotal in becoming a professional. In fact, associations are uniquely built to carry out the lifetime learning and networking functions beyond a university setting.

By their very nature, universities provide great content. Faculty are doing cutting edge, innovative research, new science and practice is developed, discussed, disseminated, and evaluated. Emerging professionals learn not only content, but how to think and ask questions that will stimulate new innovation. After graduation, it can be a challenge to access, or feel connected to that hotbed of learning…unless you find and maintain your connection to the professional association for your field.

So, where are you going to go to have access to a vibrant network that exists to develop and disseminate emerging knowledge? And isn’t dues really the cheapest tuition to be able to have access? When you think of it, dues really isn’t that much more than students pay for “activities fees” in their tuition bundle. But you get so much more. How are you preparing yourself every day to be better than you were the day before?

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Filed under Associations, Personal Growth and Development, Recruitment and Retention, Sustaining Excellence

Prepare Yourself Well, #2: Lifelong Engagement!

unknownIn a previous blog I focused on the message, “Prepare Yourself Well; There is Plenty of Room at the Top, It’s the Bottom that’s Full.” In this segment I’d like to how membership associations help professionals build a lifelong commitment to preparation and improvement.

I believe one must shift the concept of membership and dues from a transaction based perspective to an investment perspective. If lifelong learning, preparation, and improvement are goals, you simply cannot treat investing in that in the same way as you do a vanilla latte at Starbucks. When I paid tuition in both undergraduate and graduate schools, I viewed it as an investment in my future—preparation, not a transaction that had to meet immediate gratification of “value” tests. At the end of the day, dues represents lifelong tuition for learning.

Of course, we all ask the “what am I going to get out of it” questions when we spend money. However, I didn’t expect my tuition on any given class to give me an immediate return that semester. In fact, some courses built on one another, so that it took cumulative experiences for the benefit to accrue. The goal of lifelong learning requires a mindset shift from transaction based purchase valuation to one of investment for longer-term goals. The investment (whether in professional knowledge or experience, or literally for retirement) may have some latency before gratification comes. But failure to invest in learning and improvement, in a world that isn’t standing still, means you fall behind. And if you are measuring membership dues with a “transaction” based model, you may already be losing ground.

So what aspects of lifelong learning did I get in my university experiences that are an inherent component of membership and engagement in associations? I see four: access to a meaningful network, a hotbed for emerging content, a laboratory to experiment, practice, and grow, and a platform from which to launch. And no one is good enough to build and maintain all four on his/her own. It takes a structured plan, process, and group to ensure those aspects are grown and developed over time.p

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Recruiting, Retaining, and Engaging Millennials (and Everyone Else) in Associations

UnknownYou are reading it everywhere:  millennials have different expectations for a member experience than other demographic groups.   Their history of social experience, being “digital natives” having come of age with social media, and the resultant values and norms create challenges for many associations who have built structures and features of membership primarily for boomers.

Ironically, while millennials will be driving change, as they will be 75% of the workforce by 2025, we are now in a period where the expectations of all demographic segments are changing as technology and social becomes embedded in the culture.   Almost all demographic groups have adopted social interaction on the web, from reviews on Amazon, Yelp, etc., to social platforms.  While millennials are the demographic that associations need to attract and retain to create lifetime value and members, the principles necessary for success matter to every age group at this point.

So how do we assess relevance and create a better context for success as leaders?  Boil down the research and literature, and what millennials (and others) are saying they want from associations can be summed up like this:

  • Connect me to people and give me relationships I can’t find easily elsewhere—including with you as an organization.  Organizations that primarily emphasize features or benefits of membership seem to have no personality—or transparency.  The impression is that the association is conducting transactions with customers, not having dialogue with a connected network of members.  Connect me with others, talk to me about why you are doing what you are, why it matters, and what should happen if we, together, are successful.  Most importantly:  listen to what I think is important, and show me that I have been heard.
  • Personalize my experience and value. In a nutshell, don’t try to sell me 800 cable channels for $200 a month.  Show that you know what matters to me, and deliver it without me having to wade through a multi-page channel guide to see if there might be something that’s interesting or important to me.
  • Tell me things I don’t know, that I need to know to grow and advance.  Deliver curated and relevant knowledge and information that is reliable.  Push it to me, so that I have access to the information early, and in a digestible manner.  Think of what I can read on my phone while waiting in the Starbucks line.
  • Relate what you—we—are doing and and what we stand for to a higher social value and meaning.  What difference is the organization trying to make, and how it is connected to my values about greater good?  Show me that, and you will win my loyalty and commitment.

You can run a test of these characteristics through everything you do as an association.  You can look at your communications (do you have a listening strategy, btw?), your programming, your membership recruitment/retention appeals, the messages your leaders give when they go to speak, and more.  On these measures, how do you scale?

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Filed under Associations, Executive Directors, Identity and Branding, Leadership, Recruitment and Retention, Success Metrics, Sustaining Excellence

Sustaining the Capacity for Leadership

 

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During a question and answer period at a recent professional meeting, I was asked how I sustained the capacity for leadership over time. It was a great question—one that I had thought about previously and a lot more since that event.

First, for me, leadership is behavior, not position. We’ve all known or seen individuals who have positions of leadership that we wouldn’t choose to follow. And we’ve also seen others, who didn’t have official positions of leadership who, nevertheless, commanded respect of others who would follow them almost anywhere. Some characteristics that have been well written about that determine leadership include such things as commitment to clear principles and values, the ability to articulate a compelling “why” for the direction that is chosen, and an ability to help others identify and maximize their unique contributions to the cause and direction of the leader. But the question still remains: in a world of so much noise and distraction, and with competing priorities all of which may have validity and meaning, how does someone maintain focus and consistency over time? What disciplines provide the best soil for leadership to grow?

I strive to be consistent in four disciplines (albeit imperfectly) that center my life and prepare me for service, whether as a leader or a follower. They are:

1. Spiritual Discipline. By this I do not necessarily mean a religious discipline, although certainly that can be a central component. But to be centered as a person and as a designated leader, I have found it essential to take time, preferably daily, to focus myself in a spiritual sense. The disciplines include journaling, reflection, meditation/prayer, and other activities aimed at keeping me focused on the greater part of who I am—my greater angels.
2. Mental Discipline. I try to make it a point to keep at least three non-fiction books going at any given time—usually a biography that provides some human/historical learning, a business book that gives insight/skills, and a “free choice” that may include anything from a book on guitars to the bucket list scuba dives that I want to do. One aspect of sustaining leadership is to foster intellectual curiosity, and while that may come naturally for some, I find that I can get so busy doing the tasks of the day that if I don’t name it as a specific discipline it can be one of those important things I don’t do consistently.
3. Creative Discipline. Aside from the mental discipline of trying to learn and be intellectually curious, I find it critical to also engage creatively as a conscious exercise in life. I have been a musician at some level of proficiency for many years, both as a writer and performer. The wonderful thing about undertaking a creative discipline is that one is almost required to approach creativity with a “beginner’s mind.” Whether writing, playing an instrument, painting, or any other creative endeavor, one enters creativity with a sense of wonder, and (for me, at least, some degree of feeling of incompetence!). Of course, Picasso didn’t start out as Picasso, either. But the creative process forces me to a place of learning and wonder (and sometimes frustration), that provides not only focus that is different from my daily tasks, but that also teaches me anew what it is like to be a learner. I believe this is a vital bit of knowledge and empathy for any leader.
4. Physical Discipline. Part of sustaining the capacity to serve or lead is to make sure that one has the physical stamina, capability, and health to do so. Study after study indicates that we are too sedentary, and “under-dose” ourselves with physical exertion and exercise. It’s important to work the heart and the body, and to sweat regularly! It is also important to pay attention to diet and sleep. Leaders–particularly those whose work is mostly cerebral or relational, need the endorphin kick of exercise to renew themselves, and sufficient rest to rejuvenate.

These disciplines don’t guarantee that anyone will be appointed to a position of leadership. But engaged in consciously and consistently provides the best context for a life of meaning, depth, and service, out of which the best leadership can flow.

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Three Dimensions For Building and Sustaining a Meaningful Culture

UnknownOne question that I am asked—and ask myself routinely—is how to build and sustain a meaningful culture in an organization. While leaders may aspire to somewhat different traits in a culture (trust, productivity, engagement, a service orientation, etc.), all who are serious about the quest look for resources, tools, etc., to be successful.

There is good news and bad news in this search. The good news is that it is possible to build and sustain a positive culture that embodies the traits a leader seeks, through hiring well, building systems and processes, and defining a vision that connects what people do with why they do it.  The recent book by Simon Sinek, Start with Why, gives a basis for the “why” as a foundation to get to the “how.”

The “bad news” is that any leader who believes s/he can build and sustain a meaningful culture with a set of tools, processes, techniques, or even compelling vision, without embodying the aspired culture is mistaken.  Such a leader may have a shell of a culture, but without the leader infusing the desired traits and qualities into her/his own life, it will never become part of the DNA of the leader’s organization.

The bottom line is that like an artist regardless of medium (paint, performance, music), the primary instrument any leader has to define and instill a culture is the person of the leader him/herself. There is no way to avoid that reality, and leaders who try to avoid it never achieve the culture building success to which they aspire.   Given that fact, here are three critical aspects a leader must continually cultivate:

  1. Clarity of intention.  Leaders are pulled in many directions, and sometimes values clash in desired outcomes or culture.  The leader’s first task in building and sustaining culture is to be very clear about the qualities one is trying to build and sustain, and to examine every initiative, action, etc., in light of those qualities.  When qualities or dimensions of culture seem to conflict, the leader must determine which dimensions are bedrock, and build actions that reflect, in relative importance, the dimensions of culture that matter most.
  2. Personal character that is congruent with the desired culture. Put simply, leaders “get back” what they “are.”  If you want a culture of trust, reflect trust in your team.  If you want a culture of engagement—engage!  And so on.  The key for this aspect is to be unsparing (although kind) of yourself in continually examining how you can better reflect the culture you are trying to build and sustain. Creating 360 mechanisms to discover if what you are intending to communicate is what is being received is critical.
  3. Consistency of application over time.  If a culture is to be changed, built, and sustained, above all else, the leader must be committed to the aspects of culture consistently—actually, constantly—over time.  It is perhaps here that most culture change efforts fail.  People get busy, other priorities intervene (culture can seem nebulous in the midst of a crunch of quantifiable measures and deadlines), and culture grows like a garden untended.  No matter how well manicured it may have been at one time, without attention, weeds and pests arise. Leaders must commit to culture building and sustaining as a focused process that is “someone’s job to worry about at night.”  And yes, that job ultimately belongs to the leader, as the primary culture builder and culture bearer. 

If you want to change, build, or sustain a culture in an organization, not only must you start with the why—you must start with yourself.  Find honest mentors/advisors, and begin the quest.  Everyone in the organization will benefit—and you as a leader will the most.

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Expanding Your Leadership Presence: Managing Meaning

imagesIt is not uncommon when coaching newly-minted or aspiring CEOs in associations to hear them express the desire to expand their leadership presence.  While being promoted from within vs. coming onboard from outside an organization pose different challenges, establishing and expanding leadership presence early is critical.

One trap newly hatched CEOs can easily fall into is believing that they were hired because of what they were doing well previously.  They assume they need to do more of that same thing, perhaps better and with more diligence to have success.  Unfortunately, in many cases this is not true.  While the skill set and persona that created the opportunity to lead is vital, the reality is that moving to a new level of responsibility—at the enterprise level—requires different skills and perspective than those that brought success previously.

One CEO I worked with was having a difficult time making the transition, and couldn’t really grasp the concept of stepping beyond his previously successful management focus and perspective.  Outside work, he was a car buff, and after some unfruitful discussion, I drew the following analogy that made sense for him and helped him shift.  It went like this:

Previously you were successful because you knew how to do things.  Now, your role is to define and manage why you do things.  Look at cars as an example:

There are some who have expertise and complete competence in transmissions.  They can take them apart and rebuild them in their sleep.

As they gain more experience and perspective, they may become experts in the drive train, looking not only at the transmission, but the system and interaction between transmission and motor/propulsion system.  The learn torque, power, etc., and how to maximize what is needed.  Others may focus on safety features, electrical systems, etc. as well.

Moving beyond the various systems is the designer, who has to make sure the systems all work together and that the sum is maximized to achieve the primary intent of the designer. 

Beyond the designer is the company/enterprise level.  What kind of vehicle are we building?  Is it intended for speed, durability, safety, style, transport of passengers/cargo, economy, luxury, etc?  Are we building for the racetrack or the Australian outback?  What is the market for this type of vehicle?  How does it fit into the company image, brand, etc.?  How does it fit into the market as it exists or is envisioned?  What will building this vehicle, at this time, do to position the company/enterprise as a whole, and where does it imply we are headed?  Is that where we want to go? 

This analogy gave this new CEO a way to understand the shift he needed to make.  In a real way, he needed to “step up” in his focus and vision.  It didn’t matter how good he had previously been in his more specific role, the goal now was much more to know WHY the organization was doing what it was doing (overall), rather than the how of an individual system or component.  Then, his job was to ALIGN the different components toward that WHY and definition of success, and to manage the culture and processes so that they were in sync with that WHY. Too much attention on one system or component of the organization, and he would fail—no matter how good that one system worked.  While a car must have a working transmission to move, it is much more than just the transmission.

When a CEO can help create and manage meaning, s/he has taken a very critical and primary step toward expanding leadership presence and long-term success.  How much energy and time do you devote to making sure the why of everything you do is aligned, and that it is commonly understood?  What mechanisms and processes do you use to ensure that you are managing meaning throughout your organization?

Here are two resources, both published this year, that may assist new CEOs in their development:

The Association CEO Handbook is filled with assessment questions, a particular beginning place for this kind of analysis is found on pp. 59-64.  (Disclosure:  I wrote the foreword for this book but have no financial interest.)

The First 90 Days (updated and expanded):  Proven Strategies for Getting Up to Speed Faster and Smarter, Harvard University Press.

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Expanding Your Leadership Presence: Positioning

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Changing levels of leadership requires new skills, and a new way of thinking about leadership. In particular, in speaking with new executive directors (either first time execs or those who have recently changed position), or those who aspire to become CEOs, it is not uncommon to find them struggling with how to assume a new role of leadership.  Should they position themselves to be more peer-like, a “one of the crowd” type of leader, or position themselves at the top of the hierarchy with clear delineations of role whose authority and position is unequivocal?

Both of these positions have fundamental flaws.  No matter how hard one tries, by definition a CEO has no peers in the enterprise he or she leads.  And merely staking a position of “authority” does not create respect, buy in, or “followship” that will build a successful cultural enterprise over the long term.

However, there is a different kind of positioning that can be quite effective in expanding leadership presence.  In 2011, Cuddy, Glick, and Beninger published an article in Research in Organizational Behavior that looked at the traits of competence and warmth, and how they impacted organizations.  Recently Cuddy, Kohut and Neffinger followed up with a Harvard Business Review blog that presented research and recommendations in an actionable way.  It’s worth registering with the site if you haven’t to read the entire article.  Cuddy has also given a TedTalk on some of her research findings.

What is one key to expanding your leadership through positioning?  Giving others a sense of your trustworthiness—a combination of warmth and competence/strength.  And what is the key to conveying trustworthiness?  It may be in how you position yourself physically.   The blog and the TedTalk show how to do that in a way you can begin today.

Granted, overreliance on body positioning or movement will not create a sense of warmth, trustworthiness, strength, or competence.  Rather, it will make you seen incongruent.  However, it has been scientifically demonstrated as one component of expanding leadership presence.  Practice positioning yourself differently.  See what happens.

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Creating Collaborative Relationships Between Components and a Central Organization

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Components of nonprofits and associations come in all shapes and sizes.  Some component structures are organized along geographic lines, some along specialty or interest.  Organizations like the American Medical Association or the American Psychological Association have components of both types.

Unfortunately, tensions develop between components and a central organization at times.  These tensions arise around resources, priorities, membership issues, policies or programs, organizational political issues, or even personality conflicts between staff or elected leaders.  When boiled down to their essence, though, the underlying concerns in conflicts are:  1) who gets to decide what (autonomy vs. control) 2) who has the resources to act on issues of perceived importance (and how and under what conditions those resources will be shared), and 3) who is accountable for what outcomes.

When these tensions are mixed into social media where the “hub and spoke” model of components are easily replaced by network models of interaction, the context can become more challenging, both for components and for a central organization.  While social engagement creates many opportunities that empower components (and individual members—another topic to be addressed later) like never before, it can also make tensions that previously were more “closely held” very visible, whether to members or the general public.

Clearly, the key to moderating or eliminating these tensions is through continual relationship building and communication.  However, frequent turnover of volunteer leaders, and the fact many components of organizations may be more volunteer than staff driven makes this difficult.  And it is surprising in survey results and in conversation that a significant number of organizations do not have specific written agreements with their components that provide specifics about the three thematic issues identified above.

Some of these questions may be answered by structure.  The more autonomous the component, the more likely it is that the component has more autonomy in programming, resources, and accountability for outcomes.  The more “closely held” the component (where membership is required at both the central and component level, like the National Association of Social Workers, the American Association for Marriage and Family Therapy, or the American Dental Association (which has a tripartite membership structure), the more important it is that these themes be addressed in charters, contract, memoranda of understanding, etc. between components and the central.  Organizations that are structured on a federated model have many similar issues, although more power, etc., may belong to the components than the central organization.

Do you have a formal agreement that specifies power sharing/decision making authority between components and central?  Resource distribution and sharing?  Who has accountability for which outcomes, and implications of not meeting mutually agreed upon obligations?  Is there a clear understanding about what conditions would cause a breach in the relationship, and what the implications of that breach might be?

The goal, always, is to have positive, synergistic, and collaborative relationships between components and a central organization.  Baseline, those relationships begin with a clear understanding about the nature, structure, and expectations of the relationship.  Do you have that with your counterparts?  How long has it been since you had a relationship checkup?

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One Problem with Budgets

imagesWe’ve probably all seen it.  It is near the end of a fiscal period, and someone with line authority for a budget sees they have money left.  The thinking then becomes, “Good, I’ve got some money to spend,” or alternatively, “If I don’t spend this money down, I won’t get it next year, so I need to zero this budget line out now.”

Unfortunately, this is not what is meant by zero based budgeting.  (Tongue in cheek intended.)  But too many nonprofit or association staff, who are not financial professionals, or who have never been trained in strategic planning and budgeting, end up with this kind of perspective about their budgets.  And while there can be an ongoing conceptual debate about overhead in nonprofits and how they are viewed by evaluators, funders, etc.,  the reality is at the ground level of programming and budgeting this thinking can be a problem for executive directors who have overall management responsibility for outcomes and finances.

What underlies this thinking is the notion that a budget is permission to spend, more than a planning document to achieve outcomes.  And while the concept of zero based budgeting was created largely to address this issue, I have seen very few associations or nonprofits that do zero based budgeting in a meaningful way.

Staff may also get trapped in this thinking by vendors or sales people.  When planning for a program, product, etc., it is not uncommon to have a sales person ask staff, “so what is your budget for this project?”  We all know what happens then—you end up setting your price, even if you might have gotten a lower one, and that becomes the starting point for many negotiations.  Personally, we see it most clearly when we go car shopping.

There is a process I have used with staff to address the notion of impact and priority more than cost.  At the largest, most strategic level, we ask what must be done in the next two years to accomplish the organization’s strategic objectives.  Then we work on three specific concepts:  priority, alignment, and sequencing.

Priority determines what is most important.  Alignment helps focus on marshaling resources so that everything points in some way toward those most important priorities.  Sequencing, of course, is about what has to come first, second, etc., in order to achieve the priorities. (This can then be broken down into annual cycles/periods, for planning and fiscal year concerns).  With these three dimensions of planning, many times I have been able to create multiple impacts on investment.  Simply put, if you do the right things first, second, and third, with programming and resources aligned correctly, you may not have to do the fourth and fifth thing to achieve your goals and objectives.

At that point, staff doesn’t have a budget.  But, they are tasked then with developing a plan.  It is not uncommon for them to ask, “how do I plan without a budget?”  The answer I have given is this:  “You know the outcomes we want to achieve.  Develop three different plans that have a legitimate chance to reach those objectives.  For the sake of differentiating them, we will call them the Cadillac, Buick, and Volkswagen plans (although these days I use Mercedes, Toyota, and Kia).   Obviously, the Mercedes plan may be more “comfortable” than the Kia plan. But they all should get us where we want to go.

When we have plans for the most important priorities, have aligned and sequenced our activities so that they all support them appropriately, we are then able to evaluate the various plans and levels of investment to achieve different objectives.  Many times we find further synergy and alignment—more impacts for dollars invested.  Many times we can then be more creative in programming and collaboration.  It forces different departments, managers, etc., to work collaboratively, helping to break down silos.  And everyone—from the Board through all staff—is able to see how the work moves forward—how the parts connect to the whole.

There is more detail about the process than one can write in a blog post.  The “dollars” part of the budgeting process doesn’t really come until the end.  And even then, decisions are made on a rolling basis, both annually, and even quarterly as managers, the Exec, and the Board plan and evaluate at their respective levels.

Working this way can be more challenging.  At the Board level, there must be real clarity about priority of goals and outcomes.  At the staff level, there must be a culture of collaboration not competition for resources.  It is sometimes hard for individuals who have measured some of their prestige, importance, authority, etc., by the size of the budget they control to shift to a way of thinking where specific lines of budget authority do not tell the tale of organizational impact or importance.  However, the process fundamentally changes the concept of budgeting, and the notion that a budget is simply a la carte permission to spend.  It can lead to much more creative thinking about resources, and how to marshal and use them.

How do you budget?  What happens toward the end of your fiscal year?  Are you satisfied with the process?

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Improving Board Performance Through New Board Member Orientation

imagesWhen I first became an Executive Director, for the American Association for Marriage and Family Therapy there was no formal process for orienting new members who had been elected to the Board of Directors.  That was in 1993.  Last year, in a presentation on financial orientation for new Board members sponsored by ASAE, it was stated that only 41% of associations conduct Board orientations.  In the long period between 1993 and 2012, there have been financial and other “scandals” involving prominent nonprofits, significant changes in law that impacts non-profits, and a sea change in technology that has created more demand for transparency in organizational governance.  Aside from the legal and fiduciary exposure, social media use by organizations brings governance into much clearer focus for members, stakeholders, and the public.  More than ever, Board members need to begin their terms of service with knowledge of the strategic vision and direction of the organization, as well as more knowledge of how the parts fit together.

Call it overkill, or caution, or simply the inherent interest of systems-oriented therapists in processes, but at AAMFT we created an orientation for all newly elected Board members that, in reality, begins at the nomination phase.   After individuals are elected, there is a mandatory one and a half-two day orientation period that is hosted in the Association’s headquarters.  The orientation is hosted by the President, President-Elect, and Executive Director of the Association. Of particular focus during that time:

  1. Having newly elected Board members speak to their personal aspirations for Board service, and how they would define success.  Common questions: “If you are successful in your Board service, what will the Association look like at the end of your term? What issues will have been addressed that you see as important in the next three years? What would you like to make sure is maintained, and what would you like to see changed, improved, or eliminated?
    Even though individuals address this in platform statements, etc., their views evolve and become more relevant to them after election.  This information also gives the leadership significant clues about how Board culture might evolve, and how Board dialogue might be carried forward.
  2. Reviewing the principles outlined in the American Bar Association’s book, Guidebook for Directors of Nonprofit Corporations.
  3. Reviewing the specific policies of the Association that are based on the Guidebook.  (AAMFT has a Governance Manual that includes, among other things, the Strategic Plan, the Board Calendar, the Code of Conduct, Conflict of Interest Policies, Board Member Role and Responsibility, Relationship with Staff, and more.)
  4. Reviewing the Finances and Corporate Structure.  There is a presentation (mentioned above) that offers great information on financial orientation on ASAE’s website if you are a member.
  5. Discussion of current landscape of the association.  This changes annually, but allows for some in-depth exploration (circling back to the beginning) about issues the Board is currently deliberating, the political climate internally and externally, etc.  It is in this section that there is discussion of the key questions outlined in the book, The Will to Govern Well.  These questions look at what is known about the current needs, wants, and preferences of members and stakeholders, the organization’s strategic capacity and position, the external trends that will impact the organization and the ethical implications of some of the issues before the organization.

Of all the tools, programs, training, etc., that can be provided to organizational leaders, this program of orientation has been vital in building collaboration, knowledge-based decision making by the Board, and better communications with members and the public about the governance and operations of the organization.   If your organization is one of the 59 percent that is not doing an orientation for incoming Board members, what are you waiting for?  Being a Board member is one thing.  Being a Good Board member is more challenging than ever, and even the most committed, well-meaning individuals who serve can use orientation, training, and “on-boarding” processes to help them toward success and meaningful contribution.

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