Glenn Tecker and colleages have written in The Will to Govern Well about four primary questions (and one “wrap around”) that help Boards govern with knowledge. Those questions help provide a framework for data gathering and analysis to be used in planning. In general, they are:
- What do we know about the needs, wants, and preferences of our members and/or stakeholders that is relevant to this issue?
- What do we know about the evolving external context that is relevant to this issue, and how that might impact planning?
- What do we know about the strategic capacity (and position) of our organization that is relevant to this issue?
- What are the ethical implications of our choices?
- Then there is a fifth question: What do we wish we knew, but don’t?
These questions are designed to move an organization from “information and data” to “knowledge.” They are quite effective in moving Boards from operations to strategy as well. The issue then becomes, what to do with what you know in terms of action? And further, what do we do when there are 20 good ideas on the table, but we can really do only two or three of them?
One mechanism that can help is the use of strategic screens: a set of questions through which to view your knowledge, the challenge/opportunity before you, and the values your organization holds. The Fieldstone Alliance has information about this concept.
A great example of the use of strategic screens is found in the work of the National Alliance on Mental Illness (NAMI). After clearly articulating values, business model, and strategic priorities, on pages 9-10 of their strategic planning document (see it under the About/Governance section), they discuss their two overarching screens: the values screen, and the strategic management screen,and then expand them subsequently. In the use of these screens, NAMI writes:
“NAMI’s screens are built upon NAMI’s mission and values. They are grounded in NAMI Standards of Excellence, which describe the mutually agreed upon standards of operation for NAMI, NAMI chartered State Organizations, and NAMI Affiliates. The screen assists us in making values informed strategic choices. They help NAMI determine why we would undertake any given idea and how we would shape and refine the idea in order to hold or enhance NAMI’s competitive advantages and ensure strong management.
Simply put: if we test an idea against this screen and cannot provide clear and satisfactory answers to the questions posed in the screen, then we ought not pursue that idea. While the idea or program may have many merits and be appealing, if it does not support NAMI’s mission or values and enhance our competitive advantage, then, as leaders dedicated to advancing NAMI’s strategic well-being, we must refrain from those actions.”
As executives, our job is to ask the strategic questions, gather the best data/information available, churn that into knowledge, and act to the betterment of our organizations/issues. NAMI provides a great example of how one organization has modeled its process. Take a look!


