Tag Archives: nonprofit resources

Executives and the Four Directions

UnknownNative Americans have the concept of a medicine wheel, based on four directions:  North, East, South, and West.  While I am simplifying the concept, they believe that health is achieved through balance in these four directions.

Association and nonprofit executives have four directions they can face as well.  For association executives, you can be member facing, staff facing, advocacy facing, or industry facing.  When you look at how associations hire, you can tell what they want in an exec in terms of what constitutes an optimal balance for their organization.  If an association is looking for a former congressperson, for example, there is a strong indication that their “balance” will be weighted more toward the advocacy facing individual.  If they hire within their profession or interest group, it may well indicate that a member facing executive is important to them.

Nonprofit executives have a similar set of “directions” they can face as well.  A nonprofit executive can be staff facing, beneficiary facing, donor/funder facing, or community facing.  Depending on the nature and needs of the nonprofit, any of these directions can be primary at a given point in time.

A key for executive success is understanding the organization’s needs and context, the Board’s expectations, and the executive’s skill set and interest, and how these three dynamics define a healthy balance in the four directions.  It is also important to know that the needs of an organization can change—either over time, or quickly, depending on context and events.

As executives, knowing both our natural comfort, skill, knowledge, and ability regarding each of these directions is imperative.  Examining ourselves, and seeking professional development opportunities to help round out and balance our knowledge is critical.  It is also important to review these “directions” with the Board, to make sure that how the executive is orienting her/himself is consistent with the Board’s understanding of the needs and priorities of the organization.

One good tool that provides assessment of career cycle, strengths, skills, and balance is The Association CEO Handbook, by Paul Belford.  In disclosure, while I wrote the foreword to the book I have no financial interest in it.  The content can help improve an individual’s awareness of strengths and development needs.  Whatever tools you use, though, make an assessment—in what direction has the majority of your time actually been spent in the last year?  Is that the most critical to the needs and priorities of the organization, or the most comfortable because it is your wheelhouse?  What needs to be re-calibrated for you to have optimal balance?

 

Michael Bowers provides consultation to organizations addressing strategic, programmatic, and operational challenges and coaching to association and nonprofit executives.

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Checkup: 4 Key Accountabilities an Executive has to Her/His Team

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There are baseline responsibilities all leaders have to their teams. Do an assessment—or better yet, ask your team.  How are you doing with these key accountabilities?

  • Establish a clear, commonly understood, and attainable definition of success.

To be engaged, teams have to know where they are headed, what success looks like, and they must believe they can achieve it.  Can your staff clearly and easily articulate what success is for them?  For your organization overall?

  • Create and maintain structures and processes that facilitate moving toward success.

Too many times, our systems, structures, and processes are not aligned with the goals we have established for success.  How do you monitor and adjust your management systems and processes so they help align and engage your team toward that clear definition of success you have established?  Perhaps more importantly—does your staff team believe that you focus on aligning systems and processes to help facilitate their success?  How do you know?

  • Provide opportunities for development and growth for your team.

To build and maintain excellence, you must offer your staff opportunities to learn and grow.  This can build your bench strength and cross train your staff.  For many smaller associations and nonprofits without a significant career growth ladder, you may be training folks to leave for more advanced work in some instances.  However, the price of not investing in growth and development is a non-engaged workforce and entropy.  What formal and informal mechanisms do you have—that your staff can identify—that gives them a sense that you care about their growth and careers?

  • Create and Maintain a culture of trust and safety.

A search of contents on Harvard Business Review shows 213 offerings on “employee trust.” Add articles on “leadership,” and “employee engagement,” or just “trust”, and the numbers go up exponentially.  The fact is, if your team doesn’t have confidence in you and a sense of trust and safety, it may not matter if you have met the other accountabilities listed above.  In fact, it may not be possible to successfully achieve the three prior accountabilities if there is not a bedrock of trust.  Again, it is your team that can best answer whether trust and safety is present in the workplace, not you as the leader.  How long has it been since you’ve asked?

Put these accountabilities to the test!  Create and consistently implement a plan to consistently ensure that you are meeting them.  These are keys to success.

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Assessing the Effectiveness of Your Annual Report

 

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Annual reports are ubiquitous and essentially required for nonprofit organizations and associations.  Every organization wants to document its activities, successes, and impact.  It is a challenge, however, to know how to evaluate the success of the annual report in meeting its intended goals.

There is not one size that fits all organizations.  In reviewing a variety of reports, one can see they range in content and style from over 100 pages that report on every committee’s activity and outcomes to 7-10 page glossy mailers that are graphic heavy. However, there are three screens that can be used to determine whether your annual report is accurately reflecting what you want to reflect in presenting your organization’s annual statement of activity and impact.

Examine The Top Line

Marshall Mcluhan famously said, “The medium is the message.”  This is definitely true for your annual report.  It is vital to determine whether the design and packaging reflects the culture and messaging of your organization fairly and in the way you want to be presented.  There needs to be congruence between the format, design, graphics, and “glossiness” of your annual report and the “soul” of your organization.  A text heavy, detailed, and relatively “unadorned” annual report may fit the culture of a technical, scientific organization in a way that a glossy, tri-fold or “doormat” size of publication (assuming you still do hard copy annual reports) may not.

On the other hand, too detailed an annual report may never read fully, lessening its impact.   The meta-message may be “don’t even open this until you have an hour to see if you can find out what is really significant to you.”  Take time before gathering content to think through the medium you will use to present the material.  Now, more than ever, just pulling the template from last year’s report and plugging in new content will not signal vibrancy.  How far you go is up to you.  Also, though, find out how any content might be viewed on various platforms and browsers—especially (and hopefully) with a website that has responsive design.

Define The Bottom Line

What is the one thing that is most important for you to convey that happened in your organization this year?  How does it relate to your mission and priorities?  How does everything else you do align in helping to achieve those priorities?  And very importantly, how is your organization achieving impacts in a sustainable way?

You will do better to front-load your key impact statement.  That may not be a standard format, which typically would lead with a letter from the Chief-Elected or Chief-Staff officer.  Even if your culture or precedent requires the “letter” format as a lead in to the rest of the content, make sure you front load the most important messages in digestible form early in the report.  Think of your leading material as a newspaper article that will report the most why, what, when, where, and how messages quickly and memorably.  Do not backload this material!

Sustain The Through Line

What is the theme that holds your report (and your work) together?  A theme can be a primary value, a focus on your mission, or a reflection of your most critical priorities.  How is that primary theme, however you have defined it for the year, reflected through the different sections of your annual report?  Does the report have coherence?  Does it build the case of your impact through the various components in a way that amplifies the messages you want to make sure are received by those who look at your annual report?

Focus on your top line, bottom line, and through line.  Let some readers (not the most engaged volunteers, but closer to the “person on the street” level of knowledge) read your report.  See what they take away from it—and if it isn’t what you wanted someone to remember, change it.  Annual reports aren’t just your statement of a year of work.  They become your organization’s archival story.   Make sure it is a good one!

If you’d like to take a look at two different organizations’ annual reports, with vastly different budget/staff sizes, missions, and focus, take a look at the Arlington Free Clinic (AFC), and the American Chemical Society (ACS) annual reports.  The AFC is a community based non-profit providing health care.  The ACS is very large membership organization.  Both present their story well, within their allowable budget and scope–consistent with the brand they have.  ACS is able to produce an interactive, online annual report that jumps to more detail, while the AFC report is more .pdf/document like in presentation.  Both, however, focus on presenting impact of work in a meaningful way.

 

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Three Dimensions For Building and Sustaining a Meaningful Culture

UnknownOne question that I am asked—and ask myself routinely—is how to build and sustain a meaningful culture in an organization. While leaders may aspire to somewhat different traits in a culture (trust, productivity, engagement, a service orientation, etc.), all who are serious about the quest look for resources, tools, etc., to be successful.

There is good news and bad news in this search. The good news is that it is possible to build and sustain a positive culture that embodies the traits a leader seeks, through hiring well, building systems and processes, and defining a vision that connects what people do with why they do it.  The recent book by Simon Sinek, Start with Why, gives a basis for the “why” as a foundation to get to the “how.”

The “bad news” is that any leader who believes s/he can build and sustain a meaningful culture with a set of tools, processes, techniques, or even compelling vision, without embodying the aspired culture is mistaken.  Such a leader may have a shell of a culture, but without the leader infusing the desired traits and qualities into her/his own life, it will never become part of the DNA of the leader’s organization.

The bottom line is that like an artist regardless of medium (paint, performance, music), the primary instrument any leader has to define and instill a culture is the person of the leader him/herself. There is no way to avoid that reality, and leaders who try to avoid it never achieve the culture building success to which they aspire.   Given that fact, here are three critical aspects a leader must continually cultivate:

  1. Clarity of intention.  Leaders are pulled in many directions, and sometimes values clash in desired outcomes or culture.  The leader’s first task in building and sustaining culture is to be very clear about the qualities one is trying to build and sustain, and to examine every initiative, action, etc., in light of those qualities.  When qualities or dimensions of culture seem to conflict, the leader must determine which dimensions are bedrock, and build actions that reflect, in relative importance, the dimensions of culture that matter most.
  2. Personal character that is congruent with the desired culture. Put simply, leaders “get back” what they “are.”  If you want a culture of trust, reflect trust in your team.  If you want a culture of engagement—engage!  And so on.  The key for this aspect is to be unsparing (although kind) of yourself in continually examining how you can better reflect the culture you are trying to build and sustain. Creating 360 mechanisms to discover if what you are intending to communicate is what is being received is critical.
  3. Consistency of application over time.  If a culture is to be changed, built, and sustained, above all else, the leader must be committed to the aspects of culture consistently—actually, constantly—over time.  It is perhaps here that most culture change efforts fail.  People get busy, other priorities intervene (culture can seem nebulous in the midst of a crunch of quantifiable measures and deadlines), and culture grows like a garden untended.  No matter how well manicured it may have been at one time, without attention, weeds and pests arise. Leaders must commit to culture building and sustaining as a focused process that is “someone’s job to worry about at night.”  And yes, that job ultimately belongs to the leader, as the primary culture builder and culture bearer. 

If you want to change, build, or sustain a culture in an organization, not only must you start with the why—you must start with yourself.  Find honest mentors/advisors, and begin the quest.  Everyone in the organization will benefit—and you as a leader will the most.

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Defining Direction and Mission—New Year Reflections

imagesHow do you want to be different at the end of 2014 than you are now?  How do you want to make the world different?  In defining the goals you will pursue, are they more focused on success, or significance?  Do you recognize the difference in those two things?

As I’ve reflected on my mission for the year, it has boiled down to a simple statement.  Simple to say, that is, but not so simple to do, because there are thousands, if not hundreds of thousands of little decisions, actions, words, and aspirations underneath them.  But in that, the statement challenges me, to connect the grand with the small, the moment with the long-term, and to reach for something larger than merely the personal.  As I think about 2014, and how I will look back at the end, here is what I want to accomplish:

My mission is to align talent and resources to achieve outcomes with purpose.

Obviously, this mission will require a focus on making my knowledge deeper and my skills better.  But it will also require focused attention to others, and how I can help them maximize their talent and resources to achieve outcomes that have purpose to them.  By building relationships with intention, being open and curious in learning, I believe that mission can build toward a life of significance.

Sure, I want to be in a little better shape, eat healthier, etc. etc., and make all of the commitments that we do at New Years in resolutions.  But somehow, even those little things take on a different significance when framed in that larger mission.  And significance, for those in the association and non-profit world, certainly should be a major focus of our work and lives.

So, Happy New Year!  May it bring you deeper meaning, clearer purpose, and satisfaction and contentment with a life well lived in the next year.

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Creating Collaborative Relationships Between Components and a Central Organization

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Components of nonprofits and associations come in all shapes and sizes.  Some component structures are organized along geographic lines, some along specialty or interest.  Organizations like the American Medical Association or the American Psychological Association have components of both types.

Unfortunately, tensions develop between components and a central organization at times.  These tensions arise around resources, priorities, membership issues, policies or programs, organizational political issues, or even personality conflicts between staff or elected leaders.  When boiled down to their essence, though, the underlying concerns in conflicts are:  1) who gets to decide what (autonomy vs. control) 2) who has the resources to act on issues of perceived importance (and how and under what conditions those resources will be shared), and 3) who is accountable for what outcomes.

When these tensions are mixed into social media where the “hub and spoke” model of components are easily replaced by network models of interaction, the context can become more challenging, both for components and for a central organization.  While social engagement creates many opportunities that empower components (and individual members—another topic to be addressed later) like never before, it can also make tensions that previously were more “closely held” very visible, whether to members or the general public.

Clearly, the key to moderating or eliminating these tensions is through continual relationship building and communication.  However, frequent turnover of volunteer leaders, and the fact many components of organizations may be more volunteer than staff driven makes this difficult.  And it is surprising in survey results and in conversation that a significant number of organizations do not have specific written agreements with their components that provide specifics about the three thematic issues identified above.

Some of these questions may be answered by structure.  The more autonomous the component, the more likely it is that the component has more autonomy in programming, resources, and accountability for outcomes.  The more “closely held” the component (where membership is required at both the central and component level, like the National Association of Social Workers, the American Association for Marriage and Family Therapy, or the American Dental Association (which has a tripartite membership structure), the more important it is that these themes be addressed in charters, contract, memoranda of understanding, etc. between components and the central.  Organizations that are structured on a federated model have many similar issues, although more power, etc., may belong to the components than the central organization.

Do you have a formal agreement that specifies power sharing/decision making authority between components and central?  Resource distribution and sharing?  Who has accountability for which outcomes, and implications of not meeting mutually agreed upon obligations?  Is there a clear understanding about what conditions would cause a breach in the relationship, and what the implications of that breach might be?

The goal, always, is to have positive, synergistic, and collaborative relationships between components and a central organization.  Baseline, those relationships begin with a clear understanding about the nature, structure, and expectations of the relationship.  Do you have that with your counterparts?  How long has it been since you had a relationship checkup?

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One Problem with Budgets

imagesWe’ve probably all seen it.  It is near the end of a fiscal period, and someone with line authority for a budget sees they have money left.  The thinking then becomes, “Good, I’ve got some money to spend,” or alternatively, “If I don’t spend this money down, I won’t get it next year, so I need to zero this budget line out now.”

Unfortunately, this is not what is meant by zero based budgeting.  (Tongue in cheek intended.)  But too many nonprofit or association staff, who are not financial professionals, or who have never been trained in strategic planning and budgeting, end up with this kind of perspective about their budgets.  And while there can be an ongoing conceptual debate about overhead in nonprofits and how they are viewed by evaluators, funders, etc.,  the reality is at the ground level of programming and budgeting this thinking can be a problem for executive directors who have overall management responsibility for outcomes and finances.

What underlies this thinking is the notion that a budget is permission to spend, more than a planning document to achieve outcomes.  And while the concept of zero based budgeting was created largely to address this issue, I have seen very few associations or nonprofits that do zero based budgeting in a meaningful way.

Staff may also get trapped in this thinking by vendors or sales people.  When planning for a program, product, etc., it is not uncommon to have a sales person ask staff, “so what is your budget for this project?”  We all know what happens then—you end up setting your price, even if you might have gotten a lower one, and that becomes the starting point for many negotiations.  Personally, we see it most clearly when we go car shopping.

There is a process I have used with staff to address the notion of impact and priority more than cost.  At the largest, most strategic level, we ask what must be done in the next two years to accomplish the organization’s strategic objectives.  Then we work on three specific concepts:  priority, alignment, and sequencing.

Priority determines what is most important.  Alignment helps focus on marshaling resources so that everything points in some way toward those most important priorities.  Sequencing, of course, is about what has to come first, second, etc., in order to achieve the priorities. (This can then be broken down into annual cycles/periods, for planning and fiscal year concerns).  With these three dimensions of planning, many times I have been able to create multiple impacts on investment.  Simply put, if you do the right things first, second, and third, with programming and resources aligned correctly, you may not have to do the fourth and fifth thing to achieve your goals and objectives.

At that point, staff doesn’t have a budget.  But, they are tasked then with developing a plan.  It is not uncommon for them to ask, “how do I plan without a budget?”  The answer I have given is this:  “You know the outcomes we want to achieve.  Develop three different plans that have a legitimate chance to reach those objectives.  For the sake of differentiating them, we will call them the Cadillac, Buick, and Volkswagen plans (although these days I use Mercedes, Toyota, and Kia).   Obviously, the Mercedes plan may be more “comfortable” than the Kia plan. But they all should get us where we want to go.

When we have plans for the most important priorities, have aligned and sequenced our activities so that they all support them appropriately, we are then able to evaluate the various plans and levels of investment to achieve different objectives.  Many times we find further synergy and alignment—more impacts for dollars invested.  Many times we can then be more creative in programming and collaboration.  It forces different departments, managers, etc., to work collaboratively, helping to break down silos.  And everyone—from the Board through all staff—is able to see how the work moves forward—how the parts connect to the whole.

There is more detail about the process than one can write in a blog post.  The “dollars” part of the budgeting process doesn’t really come until the end.  And even then, decisions are made on a rolling basis, both annually, and even quarterly as managers, the Exec, and the Board plan and evaluate at their respective levels.

Working this way can be more challenging.  At the Board level, there must be real clarity about priority of goals and outcomes.  At the staff level, there must be a culture of collaboration not competition for resources.  It is sometimes hard for individuals who have measured some of their prestige, importance, authority, etc., by the size of the budget they control to shift to a way of thinking where specific lines of budget authority do not tell the tale of organizational impact or importance.  However, the process fundamentally changes the concept of budgeting, and the notion that a budget is simply a la carte permission to spend.  It can lead to much more creative thinking about resources, and how to marshal and use them.

How do you budget?  What happens toward the end of your fiscal year?  Are you satisfied with the process?

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Improving Board Performance Through New Board Member Orientation

imagesWhen I first became an Executive Director, for the American Association for Marriage and Family Therapy there was no formal process for orienting new members who had been elected to the Board of Directors.  That was in 1993.  Last year, in a presentation on financial orientation for new Board members sponsored by ASAE, it was stated that only 41% of associations conduct Board orientations.  In the long period between 1993 and 2012, there have been financial and other “scandals” involving prominent nonprofits, significant changes in law that impacts non-profits, and a sea change in technology that has created more demand for transparency in organizational governance.  Aside from the legal and fiduciary exposure, social media use by organizations brings governance into much clearer focus for members, stakeholders, and the public.  More than ever, Board members need to begin their terms of service with knowledge of the strategic vision and direction of the organization, as well as more knowledge of how the parts fit together.

Call it overkill, or caution, or simply the inherent interest of systems-oriented therapists in processes, but at AAMFT we created an orientation for all newly elected Board members that, in reality, begins at the nomination phase.   After individuals are elected, there is a mandatory one and a half-two day orientation period that is hosted in the Association’s headquarters.  The orientation is hosted by the President, President-Elect, and Executive Director of the Association. Of particular focus during that time:

  1. Having newly elected Board members speak to their personal aspirations for Board service, and how they would define success.  Common questions: “If you are successful in your Board service, what will the Association look like at the end of your term? What issues will have been addressed that you see as important in the next three years? What would you like to make sure is maintained, and what would you like to see changed, improved, or eliminated?
    Even though individuals address this in platform statements, etc., their views evolve and become more relevant to them after election.  This information also gives the leadership significant clues about how Board culture might evolve, and how Board dialogue might be carried forward.
  2. Reviewing the principles outlined in the American Bar Association’s book, Guidebook for Directors of Nonprofit Corporations.
  3. Reviewing the specific policies of the Association that are based on the Guidebook.  (AAMFT has a Governance Manual that includes, among other things, the Strategic Plan, the Board Calendar, the Code of Conduct, Conflict of Interest Policies, Board Member Role and Responsibility, Relationship with Staff, and more.)
  4. Reviewing the Finances and Corporate Structure.  There is a presentation (mentioned above) that offers great information on financial orientation on ASAE’s website if you are a member.
  5. Discussion of current landscape of the association.  This changes annually, but allows for some in-depth exploration (circling back to the beginning) about issues the Board is currently deliberating, the political climate internally and externally, etc.  It is in this section that there is discussion of the key questions outlined in the book, The Will to Govern Well.  These questions look at what is known about the current needs, wants, and preferences of members and stakeholders, the organization’s strategic capacity and position, the external trends that will impact the organization and the ethical implications of some of the issues before the organization.

Of all the tools, programs, training, etc., that can be provided to organizational leaders, this program of orientation has been vital in building collaboration, knowledge-based decision making by the Board, and better communications with members and the public about the governance and operations of the organization.   If your organization is one of the 59 percent that is not doing an orientation for incoming Board members, what are you waiting for?  Being a Board member is one thing.  Being a Good Board member is more challenging than ever, and even the most committed, well-meaning individuals who serve can use orientation, training, and “on-boarding” processes to help them toward success and meaningful contribution.

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Hiring Well: Three “C”s to Consider

blocksIt is no secret: personnel issues are a point of pain for association and nonprofit executives.  To date, Assessing Personnel Problems: Three Questions to Ask has generated many further questions and follow up.  One major key in avoiding, or minimizing personnel issues, is hiring well.

There is no shortage of information to be found about the hiring process.  You can read about how to grade applicants, which body part to use when interviewing, and a method for determining who to hire.  It is true that many fall into less than optimal practices at the hiring point that lead to challenges later.

For mission and value based organizations, I have found three categories on which to evaluate a potential hire that maximize the potential for success.  While different words might be used, these are the dimensions on which I evaluate potential hires:

Culture

What kind of culture do you wish to create or enhance in your workplace?  Can you articulate it in clear and measurable terms?  Different workplaces can have profoundly different aspirations about culture.  Think of the difference between an NFL team and an arts organization.

I’ve learned over the years that this component is easy to overlook in the hiring process, or at least to minimize.  Sometimes it gets confused with chemistry—which is whether you like someone or not.  This is a more direct evaluation of how someone will contribute intentionally to the work atmosphere and values, not whether you could be friends with someone.  After several mistakes in this area, I’ve come to believe that if there are red flags here, it is better to leave a position vacant than to bring someone into the work environment who reflects an outlook, values, and comfort with a culture different than the one you want reflected in your workplace.

Competence

Obviously you want the person with the best skills and knowledge to perform the work defined in the position description.  That should be assessed clearly and well.  But there is another dimension here:  what is the person’s native ability to connect their work to the larger whole?  In a more connected world, competence no longer is limited to the specific tasks and outputs of a single job description.  To maximize impact, competence now includes the ability to multiply value by connecting that work to the larger whole.

Character

What is the core of this individual?  What questions do I need to ask relative to this work environment that will help me assess the character of this person?  And yes, there are many questions that are legal to ask in the hiring process that will get at this component of the hiring evaluation.  While companies rely more on background checks to assess basic information, and references become more skittish to provide an in depth statement about individuals for fear of possible litigation, this dimension is worth exploring with several questions directly aimed at assessing character.

Culture, Competence, Character.  If you assess in these dimensions, and find a fit that works for your organization, the instances of future personnel problems will be diminished.  Give thought to what you want, and don’t hire something significantly outside those parameters.

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The Problem is Never “Not Enough Good Ideas.” The Problem is Too Many

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Glenn Tecker and colleages have written in The Will to Govern Well about four primary questions (and one “wrap around”) that help Boards govern with knowledge.  Those questions help provide a framework for data gathering and analysis to be used in planning.  In general, they are:

  • What do we know about the needs, wants, and preferences of our members and/or stakeholders that is relevant to this issue?
  • What do we know about the evolving external context that is relevant to this issue, and how that might impact planning?
  • What do we know about the strategic capacity (and position) of our organization that is relevant to this issue?
  • What are the ethical implications of our choices?
  • Then there is a fifth question:  What do we wish we knew, but don’t?

These questions are designed to move an organization from “information and data” to “knowledge.”  They are quite effective in moving Boards from operations to strategy as well.  The issue then becomes, what to do with what you know in terms of action?  And further, what do we do when there are 20 good ideas on the table, but we can really do only two or three of them?

One mechanism that can help is the use of strategic screens:  a set of questions through which to view your knowledge, the challenge/opportunity before you, and the values your organization holds. The Fieldstone Alliance has information about this concept.

A great example of the use of strategic screens is found in the work of the National Alliance on Mental Illness (NAMI).   After clearly articulating values, business model, and strategic priorities, on pages 9-10 of their strategic planning document (see it under the About/Governance section), they discuss their two overarching screens:  the values screen, and the strategic management screen,and then expand them subsequently.  In the use of these screens, NAMI writes:

“NAMI’s screens are built upon NAMI’s mission and values.  They are grounded in NAMI Standards of Excellence, which describe the mutually agreed upon standards of operation for NAMI, NAMI chartered State Organizations, and NAMI Affiliates.  The screen assists us in making values informed strategic choices.  They help NAMI determine why we would undertake any given idea and how we would shape and refine the idea in order to hold or enhance NAMI’s competitive advantages and ensure strong management.

Simply put:  if we test an idea against this screen and cannot provide clear and satisfactory answers to the questions posed in the screen, then we ought not pursue that idea.  While the idea or program may have many merits and be appealing, if it does not support NAMI’s mission or values and enhance our competitive advantage, then, as leaders dedicated to advancing NAMI’s strategic well-being, we must refrain from those actions.”

As executives, our job is to ask the strategic questions, gather the best data/information available, churn that into knowledge, and act to the betterment of our organizations/issues.  NAMI provides a great example of how one organization has modeled its process. Take a look!

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